Ethical Leadership and Stopping the Spiral of Incivility with Audrey Murrell

Today’s episode is focused on highlighting ethical leadership and putting a proactive end on the spiral of incivility. In the work place, whether we’re leaders, managers or part of any team structure, we can face this at any time. 

I’d like to introduce and highlight the expert on this matter, Associate Dean at the University of the Pittsburgh Business School and Director of the Berg Center for Leadership and Ethics, Audrey Murrell. She is a woman of influence who conducts research, teaches, consults and helps organizations better utilize and engage their most important assets - their human and social capital. 

AudreyMurrell.png

SHOW NOTES:

Audrey shares that rudeness, bickering, work place behavior, demeaning personalities, taunting…all are examples of incivility. They are not the cost of doing business, they are costly to business. They may start off as something small or manageable, but they are creating a downward spiral for businesses (1:10).  

When incivility is not corrected it has a whole host of consequences for the organization. It erodes culture and affects turnover (2:13).

There are many reasons that incivility is on the rise: we have a tendency to ignore incivility hoping that it will go away itself. Another reason why it may be on the rise is that leadership and higher-ups may be the instigators of bad behavior without ramification or are not providing proper discipline in their own workplace (4:13).

Leaders must establish norms of zero tolerance for incivility.
— Audrey Murrell

Audrey always starts off meetings in her unit acknowledging the positive behavior of her employees but also create a model for the norm in the workplace (7:25).

The best way to counter negative behavior is to reinforce positive behavior (8:45).

Audrey will look for people who can be partners with her in this practice. She and a colleague made a pact to model positive vs. negative behavior in their workplace. Overtime they continued to add people to their pact to change their negative workspace into a positive one (10:00).

Careers in reality are not steps, but much more like a labyrinth with adjusting to change and tackling obstacles. Audrey believes that education is transformational both to our thinking and our opportunities. She’s also very passionate about mentoring, specifically peer-to-peer mentoring (11:15).

I really hate the word networking, it sounds very transactional. I talk about relationships because there is a mutual benefit.
— Audrey Murrell

Effective leadership is not only about what you do and your skill-set, but it’s also about finding the right context and the environment that is right fit for you as a leader (16:00).

Want to lead and you don’t think you are getting that support from your organization? Look outside your organization to develop your leadership skills, negotiation, organization…at volunteer opportunities, church, community events, etc. It may not be at your job, but it is definitely in your community (19:00).

Ethical leadership is so powerful because you can’t be an effective leader without being ethical and being ethical and particularly shaping the ethical climate and culture in an organization requires leadership (21:30).

Want to star putting Audrey’s insight into action? She recommends seeking ethical role models in your organization that you can talk to and learn from. She also advises to seek training for leadership and ethics within your organization. Lastly, she suggests to connect within your community and push yourself outside your comfort zone. Do something different because that’s where you need your growth (23:20).

Leaders push themselves even if it’s outside their comfort zone.
— Audrey Murrell

Audrey works to stop and acknowledge the amazing things their students are doing and to celebrate with them and for them. It’s what keeps her going! (28:18).

If you would like to learn more on leadership and ethics or incivility, please go to audreymurell.com for more information. 

Thank you readers, to tuning into the Brava Podcast. If you like the show please leave us a review on iTunes

What from our conversation inspired you today? What do you hope to hear next? Tweet or message us on Instagram @BravaPodcast to tell us what you want to hear, even if it’s your own story! 

Creating Smart Content, Taking Risks and Being Bold with Alisha Johns

Have you ever dreamt about an ideal reality, maybe you see yourself running your own company, managing your own shop or working your way up at the office but in a different department.

What’s stopping you? Fear can be the number one reason that restrains you from achieving that ultimate reality. How do we overcome that paralyzing fear that seeps into our minds telling us you can’t do it?

I think it’s about about taking risks and being bold. Today on the podcast I am honored to have Alisha Johns, the Founder and Creative Director of LISH creative. She’s an innovator and creator who has a flare for color and a passion for entrepreneurship. Today’s episode will be a discussion around creating smart content, how to take those risks and what’s needed to be bold. Listen now!

Photo by Julie Kahlbaugh

Photo by Julie Kahlbaugh

Stephanie Campbell and Alisha Johns

SHOW NOTES:

Alisha started her career at a few agencies in Pittsburgh for a small team that worked on huge projects. There, she wore a lot of hats that prepared her for owning her own business (2:32).

She works with up to 14 different contractors at one time. Alisha believes that showing appreciation and gratitude for your team is important for management. That, and knowing when to let go of control (3:34).

Trying to show that gratitude in your workplace? It can be as simple as thanking them and telling them that you appreciate them (4:38).

On delegation, Alisha focuses in what she is best at and then delegating the things she knows other will be better at (5:25).

Right now in her industry it’s all about video. She’s seen an increase in videos requested by clients and she believes that challenge will be how can brands differentiate their videos from each other (6:04).

The latest Instagram video launch, IGTV doesn’t seem to be attracting many viewers as of recent; but, we both agree that it is a good platform to direct viewers to engage in longer form content (7:10).

Alisha defines “Smart Content” as a way to get across to people that Lish Creative isn’t just taking pretty pictures. They (Lish Creative) are going to break down the brand (their client) and tie in content to their greater marketing strategy through learning about their consumer and tell their story (8:23).

Alisha’s creative process? Learning as much about the brand and their brands’ consumer as much as they can. Sometimes the brands’ product can be the most inspiration to spur creativity (9:27).

So many brands end up looking the same. Alisha challenges, “Why not break the mold!” (10:55).

Alisha recommends to chip away at your passion. She did so for 3 years to start her business and eventually leave her full-time job (13:10).

Want to start a side-hustle? Take initiative and just start it! It doesn’t have to be perfect. It’s about starting and building a portfolio of work. Don’t worry about what people think! (14:25).

Loved this episode? Share your voice and leave a review on iTunes now!

Launching a Network, a Start-Up and Career Path with Caroline Pugh

Are you familiar with the term, Chief of Staff? I’m sure you are. Perhaps you are thinking of the Chief of Staff to the President. Or, the Chief of Staff to your local government official.

Quite frankly, what I wasn’t aware of was the Chief of Staff to CEOs in the corporate world. This position requires men and women who can develop strategies to grow the company, provide communication for customers, sometimes specialize in unique business areas and serve as the right hand of the CEO on a day-to-day basis. What else caught my eye is that it’s an unexpected stepping stone that can launch a women’s career into a C-Suite position.

Today with me on the Brava Podcast, I’m honored to have the ambitious, smart and talented Caroline Pugh. She’s the Chief of Staff to Aneesh Chopra at CareJourney, a healthcare data analytics company based in Washington D.C.. Caroline was recently name "15 Female Entrepreneurs to Watch" by Entrepreneur magazine. She’s also been featured in Forbes, the Washington Post, Fox News, NBC, TechCrunch and Wall Street Journal for her work.

Tune in below to learn more!

The Brava Podcast Caroline Pugh

SHOW NOTES

CEOs hire a Chief of Staff to do a number of special tasks. To sum it up, Caroline shares that Chief of Staff’s can help the CEO with the top 5 decisions that will help move the needle on the company’s vision and strategy and help delegate the rest (1:57.)

Caroline used to have her own tech healthcare company in college. When she moved to D.C. she reached out to Aneesh and over coffee, was asked to be his Chief of Staff. It was an exciting time to be part of the company (3:05.)

There is not much documentation of Chief of Staffs in the private sector. Curious, Caroline sought out more than 200 chief of staffs to learn more bout their roles and measuring similarities and differences between each (4:20.)

The biggest revelation? None of these Chief of Staffs knew each other!
— Caroline Pugh

Caroline started the network in D.C. with a few mentors of hers (5:50.)

There are a lot of women in this role. 60% of the network is women. The role is beginning to prove itself as a fast track to get into a C-suite or executive position because of the built in trust and the level of exposure that the Chief of Staff role offers (6:38.)

Interested in following Caroline’s steps? She recommends understanding what kind of environment fuels you. She also recommends figuring out how you like to best work. For instance, she knew she loved fast-pace environments, start-ups, working with teams and networking with people (9:02.)

Going into college, Caroline joined the Entrepreneurship club. She realized this is what she wanted to do…be an entrepreneur or at least be in the tech start-up world. Most importantly during this time she learned how to pitch an idea and thinks it’s critical to know how to present yourself and present what you are passionate about (11:00.)

The measure of success for a start-up? Caroline thinks it should be the value you are providing your customers and product market fit, not the pressure to raise capital (13:40.)

Starting a business can be very daunting, Caroline recommends to start with short term goals first and breaking it down. For instance, writing a business plan and sharing it with two or three people you admire (15:30.)

People need to realize that there is a rise and a movement of really strong women in the tech space that are their own leaders and their own CEOs.
— Caroline Pugh

What’s next for Caroline? She finds a lot of gratitude of what she gets to do in the healthcare industry and making sure that people have access to their own healthcare data (19:20).

Loved this episode? Share your voice and leave a review on iTunes now!

Collaborative and Controversial Conversations with Laura Freedman

Whether you are in the workplace, with friends or at home, more than ever complicated and controversial conversations surround us. Today on Brava I am honored to have Laura Freedman. Laura is a public speaker and financial advisor. Prior to her role as a financial and investment advisor, she was a Senior Human Resource Executive for a Fortune 500 company and an Executive Consultant. Laura brings over 25 years of experience advising leaders on business strategy and mitigating risk. Tune in to listen to our conversation below!

EPISODE 04 copy.png

SHOW NOTES

Laura has always been an early riser and I’ve always admired her self-discipline (1:12).

She describes her career transition as a “dual-professional citizenship” because she spent her first half of her career in people strategy and then crossed-over to finance and investing. Now she finds that she is integrating both as a financial advisor as she specializes in executive transitions (1:50).

It was when she was receiving her Executive MBA that she became fascinated by finance and how to make optimal decisions in the face of uncertainty (2:40).

When asked about the value of her MBA…

It was absolutely worth it…it ultimately was the trigger to a very dramatic career change that I love.
— Laura Freedman

Upon completing her MBA, Laura’s daughter shared with her “Thank you. Now I know that I can do absolutely anything.” Laura encourages listeners to not lose sight of the positive ripple affect on the people who are closest to you (5:05).

Laura believes that creating change requires collaboration with individuals who hold opposing views. When asked how this is possible, Laura shares that it’s cultivating humility and continuous learning in the conversation (6:12).

She shares that "words can get in the way”. Rather than stating that there is an apparent issue (for instance unconscious bias) she speaks to the importance of instead defining the specific behaviors or observations (9:43).

“What are your observations? What led you to this conclusion?” Laura talks to the importance of making someone’s thought-process transparent to lessen judgement (14:30).

Humility and learning is just the start to mitigating and reducing tension but finding (and using) your voice is part of the equation too to influence the change that you want (16:50).

On “Finding your Voice” Laura believes that clarity leads to strength in conversations (20:00).

Laura is currently launching the Pittsburgh Women’s Alliance, the result of dynamic women that represent women professional groups, non-profits, and more that are coming together to help women advance and thrive. With the launch comes a free site with a master calendar so that women can help find impactful events happening in Pittsburgh. Check it out here: https://pghwomensalliance.org (24:00).

Ready to make change in your own backyard? Laura shares that it doesn’t have to be big to be a meaningful difference. Starting the conversation and bringing women together are the first steps. (26:30).

Want to keep listening? See our latest episode show notes here.